General Terms and Conditions

These Terms and Conditions apply to all business relationships between Pharen and its customers in connection with software products, platform services, consulting, integration and support.

Conflicting terms only apply if we expressly agree to them in writing.

Our offers are non-binding unless explicitly marked as binding. A contract is concluded by written order confirmation, express in-product acceptance or the commencement of service delivery.

Automated confirmations of receipt do not yet constitute acceptance of your offer.

We provide services in particular in the areas of AI agent orchestration, workflow automation, agentic software architecture, as well as consulting, integration and support.

All prices are exclusive of statutory VAT unless otherwise stated. Recurring services are generally billed in advance for the respective billing period.

Invoices are due within 14 days without deduction. Statutory default interest may be charged in the event of late payment.

The contractual term depends on the respective agreement. Subscriptions renew automatically for the agreed billing period unless terminated in due time.

The right to terminate for good cause remains unaffected.

For the duration of the contract, you receive a non-exclusive, non-transferable right to use the agreed services and content within the contractual scope.

Transfer, sublicensing or use beyond the agreed scope is only permitted with our express consent.

We are liable without limitation in cases of intent, gross negligence and for damages arising from injury to life, body or health. In the event of slightly negligent breach of essential contractual obligations, liability is limited to typical foreseeable damage.

Any further liability is excluded to the extent permitted by law. Liability under the German Product Liability Act remains unaffected.

Protecting personal data is important to us. Information about data processing can be found in our Privacy Policy. Additional data processing agreements or separate arrangements may apply to specific services.

We reserve the right to amend these Terms and Conditions where there is an objective reason to do so, in particular due to changes in law, case law or product development.

We will inform you of material changes in text form in due time. If you do not object within the communicated period, the amended terms are deemed accepted where legally permissible.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. To the extent permissible, the place of jurisdiction is our registered office.

If individual provisions are or become invalid, the validity of the remaining provisions remains unaffected.